Terms & Conditions
Last updated: February 15, 2026
1. GENERAL
By accessing the Dodo Sushi and Rolls website and placing an order, you agree to comply with and be bound by these Terms and Conditions. These terms apply to all users and customers of our services in Pattaya.
2. ORDERING AND CONTRACT FORMATION
Order Acceptance
An order is an offer to buy from us. A contract is formed only when we send you a formal confirmation.
Menu Accuracy
We strive for accuracy in descriptions and images. However, we reserve the right to substitute ingredients of equal quality if necessary.
Minimum Order
We set minimum order values based on delivery zones. We reserve the right to refuse orders that do not meet these requirements.
3. PRICING AND PAYMENT
Currency
All prices are in Thai Baht (THB) and include applicable taxes (VAT).
Flexible Payment Methods
We offer various payment options, including PromptPay and Credit Cards.
Cash on Delivery (COD)
To ensure service reliability, availability of the Cash on Delivery option is subject to the restaurant's discretion and may depend on order history, delivery zone, or participation in our loyalty program.
Loyalty Perks
Payment terms and delivery fees may be adjusted for members of our loyalty program.
4. DELIVERY CONDITIONS
Zones and Fees
We deliver within specific zones in Pattaya. Each zone has a designated minimum order amount and a delivery fee. Fees may be waived or reduced based on order volume, specific zones, or loyalty status.
Estimated Times
Delivery times are estimates. We are not liable for delays caused by traffic, weather, or other circumstances beyond our control in Pattaya.
Customer Responsibility
The customer must provide a correct address and a working phone number. If we cannot reach you within 30 minutes of the scheduled delivery time, the order will be cancelled. In such cases, no refund will be issued for prepaid orders, and the order will be marked as a failed delivery.
5. CANCELLATIONS AND REFUNDS
Refund Policy: Refunds or replacements are only provided if the order is incorrect (wrong items delivered). Reporting Issues: Discrepancies must be reported immediately upon receipt of the order with photographic evidence.
6. ALCOHOL SALES & CATERING
In accordance with Thai law, alcohol is only sold/served to individuals over 20 years of age during permitted hours. For catering services, where alcohol is part of a broader service package, all statutory age restrictions and service regulations still apply. We reserve the right to request a valid ID upon delivery or service.
7. LIMITATION OF LIABILITY & ALLERGENS
7.1 General Limitation: To the maximum extent permitted by Thai law, Dodo Sushi and Rolls shall not be liable for any indirect or consequential damages arising from the use of our website or online ordering system. Nothing in this policy shall exclude or limit liability for personal injury, food safety violations, or damages caused by proven gross negligence where such liability cannot be excluded under the laws of the Kingdom of Thailand. 7.2 Allergen Disclosure: Our menu provides descriptions of ingredients. It is the sole responsibility of the customer to review these descriptions. If you have any food allergies, you must not place an order without prior consultation with our staff. By placing an order, you confirm that you have vetted the ingredients. 7.3 Cross-Contamination: Our kitchen handles fish, shellfish, soy, sesame, eggs, nuts, and wheat. We cannot guarantee an allergen-free environment. Individuals with severe allergies should refrain from ordering. 7.4 Right to Refuse Service: We reserve the right to refuse or cancel any order if we determine that we cannot safely meet a customer’s specific dietary requirements.
8. GOVERNING LAW
These Terms and Conditions are governed by the laws of the Kingdom of Thailand. Any disputes shall be subject to the exclusive jurisdiction of the Thai courts.